Terms and Conditions

*  If you decided to cancel your made-to-order product for any reason, it is unlikely that we could sell it to another customer at full selling price. We'll therefore charge a cancellation fee of 20% of the order price.

* Our usual refund policy does not apply to made-to-order products, which cannot be returned or exchanged unless faulty.

* Neither of the above conditions affect your statutory rights when goods are faulty, or not as described.

Policy: It has always been our policy to treat our customers in exactly in the way we like to be treated ourselves.  Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).

Data & Privacy: The information collected from you at the time you place an order (on you or those you gift to) will be stored in our database and is used purely to carry out your instructions and action your payment.  There are no circumstances under which, this information might be passed to a third party.

Supply: We undertake to supply you with the goods described in these WebPages or in our brochure by any date you might reasonably request. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01754 896 800. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days.

Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified.  We will not email you at all without your permission.

Delivery: We do rely on our UK carriers (or other suitable carrier for overseas deliveries) to perform delivery.  We monitor the performance of our carriers continuously. Whereas we have never had a complaint about the quality of our product, there have been a very small number of occasions (less than .01%) when due to circumstances entirely beyond our control our product has not arrived by the requested time. If this does occur then unfortunately we cannot be held liable for this.

Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our product and service. Again you should note that your statutory rights under the current consumer protection laws are not affected.

Complaints: Clearly we take any complaint very seriously and would expect to contact you almost by return to resolve any problem to your satisfaction.

Law and Jurisdiction: Any contract for your purchase from us is governed by and has to be interpreted under the Law of the United Kingdom, and you agree that such contract will be subject to the non-exclusive jurisdiction of the UK courts.

Final Note: We have always enjoyed an open and trusting relationship with our many existing customers. Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with our office by telephoning 01754 896 800.